Refund policy

Because all personalized and custom-made items are created specifically for each customer, we do not accept returns, exchanges, or cancellations once production has begun.

Please review all personalization details carefully before submitting your order, including spelling, dates, monograms, thread colors, and other customization options.

If you need to make a change to your order, please contact us within 24 hours of purchase. We will do our best to accommodate changes before production begins.

Damaged or Incorrect Orders

If your order arrives damaged or if we made an error in the personalization, please contact us within 7 days of delivery. Include photos of the item and packaging, and we will work with you to provide a replacement or other appropriate solution.

Color & Design Variations

Due to differences in screen settings, fabric availability, embroidery placement, and the handmade nature of our products, slight variations may occur. These variations are not considered defects and are part of the unique character of handmade items.

Questions

If you have any questions before ordering, please contact us. We are happy to help ensure your personalized item is exactly what you envision.